Last updated: 1 April 2026
These Terms of Service (“Terms”) apply to your use of the Clean Lab Australia website and to enquiries, quotes, bookings, and services provided by Clean Lab Australia (“Clean Lab”, “we”, “us” or “our”).
By using our website, requesting a quote, making a booking, or otherwise engaging with us, you agree to these Terms.
Business name: Clean Lab Australia
ABN: 92 642 912 132
Service area: Melbourne & surrounds, Victoria, Australia
Email: cleanlabaustralia@gmail.com
These Terms govern:
If we provide you with a separate written quote, work order, proposal, service schedule, or service agreement, that document may contain additional terms. If there is any inconsistency, the more specific document will prevail to the extent of the inconsistency.
Depending on availability and agreement, we may provide services including:
All services are subject to availability, operational capacity, service area coverage, safe site conditions, and agreement on scope and price.
Information on our website is general in nature and may not reflect every site condition, service limitation, or pricing variable.
Any quote, estimate, or indicative price provided through the website, by email, or by phone:
If a property requires an inspection or additional information before pricing can be finalised, we may revise the quote accordingly.
You agree to:
If inaccurate information, unsafe conditions, denied access, delays, or undisclosed issues affect the booking, we may reschedule, vary the scope, or charge a reasonable additional amount to reflect the extra time or cost involved, to the extent permitted by law.
Our services are limited to the scope agreed in the quote, booking confirmation, work order, or other written confirmation.
If you ask us to perform additional work, or if site conditions materially differ from what was disclosed when the quote was prepared, we may:
We ask that you provide as much notice as possible if you need to reschedule or cancel.
We may charge a reasonable cancellation or rescheduling fee where:
Any fee will be limited to a reasonable amount reflecting the circumstances and any applicable law.
We may also reschedule or cancel a booking where required for safety, severe weather, staff availability, equipment failure, site inaccessibility, or other circumstances outside our reasonable control.
We aim to arrive and complete services within the agreed timeframe, but exact arrival and completion times are estimates only unless we have expressly agreed otherwise in writing.
Delays can occur because of traffic, weather, prior jobs running longer than expected, access issues, supply issues, or other operational factors. We will try to keep you informed of material delays.
We will perform services with reasonable care and skill.
However:
If you believe there is a problem with the service provided, please notify us as soon as reasonably practicable so we can review the issue.
Fees, deposits, payment timing, and any applicable surcharges will be set out in the quote, booking confirmation, invoice, or other written agreement.
Unless otherwise agreed:
If you dispute an invoice, please contact us promptly with details so we can review the issue in good faith.
You acknowledge that cleaning and property maintenance work may involve equipment, chemicals, wet surfaces, ladders, garden tools, or other ordinary operational risks.
You must not require us to work in conditions that are unsafe, unlawful, or unsuitable. We may refuse, stop, or reschedule work where we reasonably believe the work cannot be carried out safely or lawfully.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or other legal right or remedy you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.
Where a law permits us to limit our liability for a claim relating to services, our liability will be limited to the extent permitted by that law.
To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable.
You must not:
We may suspend or restrict access to the website where reasonably necessary for maintenance, security, operational, or legal reasons.
Unless otherwise stated, the content on this website, including text, branding, logos, graphics, layout, and other materials, is owned by or licensed to us.
You may view and use the website for personal or internal business purposes related to evaluating or using our services, but you must not reproduce or commercialise website content without our prior written consent, except as permitted by law.
Our website may include links to third-party websites, maps, social media pages, or tools. We do not control those third parties and are not responsible for their content, availability, security, or privacy practices.
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect, hold, use, and disclose personal information.
If you have a concern or complaint, please contact us first at cleanlabaustralia@gmail.com so we can try to resolve it quickly and fairly.
If a dispute cannot be resolved informally, the parties will attempt to resolve it in good faith before starting formal legal proceedings, except where urgent relief is reasonably required.
We may update these Terms from time to time. The version published on the website at the time of your use of the website or booking will generally apply, unless otherwise required by law.
These Terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and courts competent to hear appeals from those courts.
Clean Lab Australia
Email: cleanlabaustralia@gmail.com