Last updated: 1 April 2026
This Privacy Policy explains how Clean Lab Australia (“Clean Lab”, “we”, “us” or “our”) collects, holds, uses, discloses and otherwise handles personal information through our website, when you contact us, request a quote, book services, or otherwise deal with us.
Business name: Clean Lab Australia
ABN: 92 642 912 132
Service area: Melbourne & surrounds, Victoria, Australia
Email: cleanlabaustralia@gmail.com
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
Depending on how you interact with us, we may collect personal information such as:
We do not intentionally collect sensitive information unless it is reasonably necessary for providing our services or you choose to provide it to us. If you provide sensitive information, you consent to us handling it in accordance with this policy and applicable law.
We collect personal information in a number of ways, including when you:
In some cases, personal information may also be collected automatically through cookies, server logs, analytics tools, map services, fonts, and similar website technologies.
We collect, hold, use and disclose personal information for purposes such as:
Our website may use cookies and similar technologies to help the website function, improve user experience, remember preferences, measure traffic, and support performance or security.
Our website may also rely on third-party technology providers for services such as:
When you use our website, those providers may receive technical information such as your IP address, browser or device information, and browsing activity associated with the website feature you use.
We may disclose personal information to:
We do not sell personal information to third parties.
Some of our website, hosting, communications, and support providers may store or process personal information outside Australia.
Based on our current website setup and the types of providers commonly used to operate it, personal information is likely to be disclosed to, stored in, or made accessible from Australia and the United States, and may also be handled in other countries where our service providers or their infrastructure are located.
Where practicable, we will update this policy if the countries in which likely overseas recipients are located materially change.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include administrative, technical, and physical safeguards such as:
No method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
We keep personal information for as long as it is reasonably necessary for the purposes set out in this policy, including to:
When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to keep it for longer.
You may request access to the personal information we hold about you, and you may ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, please email us at cleanlabaustralia@gmail.com. We may need to verify your identity before responding. In some circumstances, the law allows us to refuse access or correction, in which case we will explain our reasons where required.
Where lawful and practicable, you may interact with us anonymously or using a pseudonym, for example when making a general website enquiry. However, for us to provide a quote, schedule services, attend a property, issue an invoice, or respond to service issues, we will usually need identifying and contact information.
We may send service updates, reminders, or marketing communications where you have asked to receive them or where permitted by law. You can opt out of marketing communications at any time by using the unsubscribe method in the message or by contacting us at cleanlabaustralia@gmail.com.
If we become aware of a data breach involving personal information, we will assess it promptly and take reasonable steps to contain and respond to it.
Where the Privacy Act 1988 (Cth) applies to us and the breach is likely to result in serious harm, we will comply with applicable notification obligations, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
If you believe we have handled your personal information in a way that breaches applicable privacy law, please contact us in writing at cleanlabaustralia@gmail.com with details of your complaint.
We will review your complaint and aim to respond within a reasonable time, usually within 30 days.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Our website may contain links to third-party websites, platforms, or services, including social media pages. Those third parties have their own privacy practices, and we are not responsible for the privacy practices or content of third-party sites or services.
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations, or business practices. The updated version will be posted on our website with the revised “Last updated” date.
For privacy questions, access or correction requests, or privacy complaints, contact:
Clean Lab Australia
Email: cleanlabaustralia@gmail.com